Frequently Asked Questions

Click "Create Account" in the top right, complete the application form and submit. Our sales team usually reviews your application within 1–2 business days.

Go to the login screen and click on “Forgot your password?”. Enter your email address and follow the instructions in the email to set a new password.

a.      Log in to your account.
b.      Browse the catalogue or search by article number.
c.       Add products to your shopping cart.
d.      Click on “Complete your order” and follow the payment steps.

We offer the following options:

a.      iDEAL
b.      Bank transfer
c.       Invoice with a payment term of 14 days

 The standard delivery time is 1–3 business days, depending on your location and order size.

You can submit a change or cancellation via info@pineut.nl. Please get in touch as soon as possible, as orders are often processed within a few hours. Once dispatched to our warehouse for shipping, we are unable to make any further changes.

Returns are only possible in exceptional cases. Please send us an email with your order number and reason for return, and we will work together to find the best solution.

a.      Email: info@pineut.nl
b.      Phone: (+31) 010 845 89 86 (Mon–Fri, 09:00–17:00)

Yes, the minimum order value is € 150,- excluding VAT. For orders above € 350,- we offer free delivery.